Standing Out

While it is important to understand a person’s qualifications or skills, I find it equally necessary to understand their personality and what makes them tick. Below you will find my personal resume, in addition to more about myself on the main page.

(Please note, detailed information such as names, numbers, and addresses are redacted due to the public nature of the site for security purposes. If you would like an official copy of my resume, please reach out here.)

Analytics-Driven Game Changer with Multiple Company Recognitions

Quick-learning and inquisitive professional with experience in both hands-on and tech-based management. Proven track record of implementing game-changing analytical overhauls, with an intense focus on organization, team morale, and inter-departmental communication. Highly skilled at conflict resolution, split decision-making, and production supervision. An adaptable and transformational leader with the desire to set and achieve challenging goals.

Block Advisors (H&R Block)
Tax Professional

  • Managed client tax documentation and provided tailored financial advice, ensuring compliance with federal, state, and local regulations.

  • Delivered excellent customer service through client outreach, scheduling, and providing virtual and in-person consultations.

  • Utilized various database systems to manage client information, prepared reports, and ensured accuracy in data entry for performance tracking.

  • Collaborated with clients to identify barriers and optimize financial outcomes, contributing to customer satisfaction and retention.

Alorica - Tucson, AZ
Operational Nesting Director
Subject Matter Expert
Content Analyst

  • Developed and implemented process improvement initiatives that enhanced team performance and streamlined operations across the organization.

  • Led outreach initiatives to corporate clients and ensured continuous communication on key performance indicators (KPIs), resolving issues promptly.

  • Managed case files and client interactions across multiple programs, ensuring high levels of service and positive engagement.

  • Spearheaded an onboarding program that contributed to workforce efficiency and generated significant operational cost savings.

  • Trained and mentored teams, leveraging industry knowledge to improve service delivery and operational results.

Crew Carwash - Noblesville, IN
Operations Manager
Assistant Manager
Shift Manager
Manager In Training

  • Provided personalized employee development and skills training to ensure alignment with industry best practices and customer service standards.

  • Led efforts to improve customer engagement, optimizing team communication and data analysis to enhance employee satisfaction.

  • Managed daily operations, including resource allocation, performance tracking, and team coaching, resulting in consistent improvement in customer satisfaction metrics.

Barrett and Stokely/Carter Haston - Noblesville, IN
Maintenance Supervisor (Interim)
Maintenance Technician

  • Managed vendor relationships and conducted inspections to ensure adherence to federal guidelines, contributing to safety and compliance in the workplace.

  • Improved customer service outcomes by facilitating timely repairs and handling resident concerns, ensuring satisfaction with service.

Education:
High School: Core 40 Diploma
Community College: Applied Associates of Business Administration - Technical Core Certificate of Applied Science.

Skills/Certifications:

  • Proficient in Microsoft Office (Excel, PowerPoint, Access), Google Workspace, database systems, and virtual meeting platforms (Google Meet, Zoom, etc.).

  • Expert in technological problem-solving, often the go-to resource for troubleshooting and implementing advanced digital solutions in workplace settings.

  • Advanced user of database management, CRM systems, and cloud-based technologies to improve workflows and maintain client confidentiality.

  • Exceptional time-management skills, with experience balancing multiple client cases, scheduling, and meeting tight deadlines without compromising quality.

  • Proven ability to analyze labor market trends, in-demand industries, and perform comprehensive career coaching.

  • Excellent verbal and written communication skills, including public speaking and conflict resolution.

  • Strong interpersonal abilities, enabling collaboration with diverse teams and delivering outstanding client service.

  • Case management expertise, including assessment, planning, and barrier identification.

  • EPA HVAC Certification Level 1 & 2