Standing Out
While it is important to understand a person’s qualifications or skills, I find it equally necessary to understand their personality and what makes them tick. Below you will find my personal resume, in addition to more about myself on the main page.
(Please note, detailed information such as names, numbers, and addresses are redacted due to the public nature of the site for security purposes. If you would like an official copy of my resume, please reach out here.)
Analytics-Driven Game Changer with Multiple Company Recognitions
Results-driven professional with expertise in operations management, data entry, and process improvement. Passionate about leveraging analytical skills and technical proficiency to optimize workflows, enhance client satisfaction, and drive organizational success.
Tax Professional
Block Advisors (H&R Block) – Tucson, AZ and Remote
December 2023 – Present
Managed client tax documentation, ensuring accuracy and compliance with federal, state, and local regulations.
Utilized various database systems for data entry, report preparation, and performance tracking.
Delivered exceptional client service through personalized consultations, outreach, and scheduling.
Collaborated with clients to identify financial barriers and optimize outcomes, contributing to retention and satisfaction.
Operations Manager
Alorica – Tucson, AZ and Remote
Aug 2021 – June 2023
Developed and implemented process improvement initiatives that enhanced team performance and streamlined operations across the organization.
Led outreach initiatives to corporate clients and ensured continuous communication on key performance indicators (KPIs), resolving issues promptly.
Managed case files and client interactions across multiple programs, ensuring high levels of service and positive engagement.
Spearheaded an onboarding program that contributed to workforce efficiency and saved over $300,000 annually in operational costs.
Trained and mentored teams, leveraging industry knowledge to improve service delivery and operational results.
Operations Manager
Crew Carwash – Noblesville, IN
Jan 2018 – May 2021
Accelerated development as a highly competitive "Fast Track" management candidate, acquiring valuable administrative, operational, and technical skills.
Revamped analytics reporting to enhance customer data calculation, resulting in a 13% increase in eNPS score within 1 quarter by more accurately recognizing trends.
Implemented an employee tracking system for more efficient labor allocation.
Utilized effective training methods to develop teams and maintain a low turnover rate.
Conducted bi-annual performance appraisals and provided counseling.
Led the hiring process for entry-level and management positions, ensuring the selection of qualified candidates.
Consistently achieved top sales percentage and coordinated schedules for a 20+ people
Maintenance Supervisor
Carter Haston – Noblesville, IN
Aug 2014 – Nov 2017
Ensured compliance with federal HVAC chemical reporting guidelines.
Managed contractors, oversaw unit punch schedule, and coordinated with suppliers.
Responded promptly to urgent repairs and conducted time-sensitive problem-solving under pressure.
Facilitated property inspections and contributed to resident satisfaction initiatives.
Mediated resident and front office relations with exceptional customer service.
Implemented a new tracking system for surveys, improving customer satisfaction ranking.
Analyzed data to identify spending problems and reduce overhead.
Operated specialized machinery and equipment for property improvements.
Assisted with due diligence during buyout and facilitated a smooth transition.
Skills/Certifications
Proficient in Microsoft Office (Excel, PowerPoint, Access), Google Workspace, database systems, and virtual meeting platforms (Google Meet, Zoom, etc.).
Expert in technological problem-solving, often the go-to resource for troubleshooting and implementing advanced digital solutions in workplace settings.
Advanced user of database management, CRM systems, and cloud-based technologies to improve workflows and maintain client confidentiality.
Exceptional time-management skills, with experience balancing multiple client cases, scheduling, and meeting tight deadlines without compromising quality.
Proven ability to analyze labor market trends, in-demand industries, and perform comprehensive career coaching.
Excellent verbal and written communication skills, including public speaking and conflict resolution.
Strong interpersonal abilities, enabling collaboration with diverse teams and delivering outstanding client service.
Case management expertise, including assessment, planning, and barrier identification.
EPA HVAC Certification Level 1 & 2